Returns & Exchanges

We want you to be completely satisfied with your MAGIC AI Mirror; if you are not reaching your peak performance, you can return your device within 30 days of delivery for a full refund. All returned hardware must be in original packaging and include all fitness accessories to qualify for processing.

Return Process

• 1.
  Initiate Your Request

  Contact our elite support team via the member portal to request a Return Merchandise Authorization (RMA) number and pre-paid shipping label.

• 2.
  Secure the Hardware

  Carefully pack your MAGIC AI Mirror and any included peripherals back into the original protective crate to prevent damage during transit.

• 3.
  Schedule a Pickup

  Arrange a convenient collection time with our specialized fitness equipment couriers who will handle the heavy lifting and transport.

• 4.
  Quality Inspection & Refund

  Once our technicians verify the mirror's AI sensors and display integrity, your refund will be processed to your original payment method within 7-10 business days.